At Pegador®, we keep your streetwear game strong with premium quality threads and hassle-free policies. Whether you’re copping fresh fits worldwide or need to adjust your style, we’ve got you covered with urban ease.

Global Shipping That Moves With You

Processing Time

We hustle to get your order out in 1-2 business days after payment clears. No lazy Sundays here—we’re on it.

Shipping Options

  • Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days after dispatch. Trackable and reliable.
  • Free Shipping (Orders $50+): EMS delivery in 15-25 business days after dispatch. Perfect when you’re not in a rush.

Global Reach: We ship worldwide (except some Asian and remote regions). International crew, check your local customs for potential fees.

Returns & Exchanges: Keep It Fresh

Got the wrong size? Style not hitting right? We get it. You’ve got 15 days from delivery to initiate returns or exchanges.

What We Accept Back

  • Unworn, unwashed items with all original tags attached
  • In original packaging with no damage
  • Not marked as “Final Sale”

NOTE: Limited-edition outerwear and accessories marked “Final Sale” are non-returnable. These exclusive drops come with our triple-stitched quality guarantee.

How To Return (Step By Step)

  1. Email Our Crew: Hit up [email protected] within 15 days of receiving your order
  2. Use Our Template: (Copy/paste below to keep it smooth)
  3. Wait for Approval: We’ll respond within 2 business days with return instructions
  4. Ship It Back: Send to our Portland HQ using trackable shipping
  5. Get Processed: We’ll inspect and handle your return within 3-5 business days of receipt

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Hey Pegador Crew,

I’d like to request a [return/exchange] for my recent order:

Order Number: [Insert]
Date Received: [Insert Date]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Fit Issue, Wrong Item, Damaged, etc.]

For exchanges: Desired Replacement: [Product Name, Size, Color]

I confirm the item(s) are unworn, unwashed, with all original tags attached.

Looking forward to your instructions.

Best,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Timeline & Methods

  • Processing: 3-5 business days after we receive your return
  • Credit Card Refunds: Visa/MasterCard/JCB refunds in 5-10 business days (bank processing varies)
  • PayPal Refunds: Processed within 3-5 business days
  • Original shipping costs are non-refundable

Exchange Game Strong

  • Follow the same return process above
  • Clearly state your replacement item in your email
  • Price differences will be handled (we’ll invoice or refund the difference)
  • New items ship within 1-2 business days after processing

International Returns

For our global fam (excluding some Asian/remote regions):

  • You cover return shipping costs (we recommend DHL/FedEx for tracking)
  • Customs fees are on you (non-refundable)
  • Add 2-3 extra business days for processing

Quality You Can Trust

Our triple-stitched quality means defects are rare. But if you get a damaged item:

  • Email us immediately with photos
  • We’ll cover return shipping
  • Expedite your replacement—no questions asked

Need help? Contact our crew at [email protected]. We’re here to keep your streetwear sharp and your experience smoother than fresh kicks.

Pegador HQ: 1080 Illinois Avenue, Portland, US 97232